Gene Kim, Kevin Behr & George Spafford
Operations fiction that makes the invisible work of IT impossible to ignore.
Why it’s here
This is the bridge from Goldratt’s theory of constraints into modern technology work: incidents, projects, security, releases, and the people caught between them.
Ideas worth keeping
- Make work visible before trying to fix it.
- Protect the flow of customer-facing work.
- Build feedback loops into every handoff.
Read next
The Goal for the underlying system lens, then Team Topologies for a sustainable operating model.
Lenses: Technology · Work & Systems · Leadership · Stories